Relationship Builds Client Retention. Client Retention Builds Revenue.
Our Impact
Immediate Value
"You've been a great help to us in just a couple of sessions; we're looking forward to any time spent with you in the near future."
Courtney D.
2025
Meaningful Momentum
"Melissa brings a calm confidence and intentionality to every interaction. She is deeply present, thoughtful, and always focused on helping others move forward in meaningful ways. I trust her completely and value the opportunity to work alongside her."
Ashley L.
2026
Elevating Standards
"As someone who holds themselves to a high standard, I have found that Melissa (Owner, First Things First) has helped raise the bar in several ways. Not only has she helped create a better experience for our clients, but she has also made me a better employee and colleague. As we continue to improve our Client Success department, Melissa has provided valuable feedback and recommendations based on her experience. For example, she has helped improve our Business Review communication and encouraged me to hold myself accountable for internal documentation on processes and procedures, which has helped elevate our department to the next level."
Jake H.
2024
Prepared & Professional
"My career first crossed paths with Melissa Hockenberry (Owner, First Things First) almost 20 years ago. In every role that she has had and with every encounter she has always been the most prepared, professional, upbeat person in the room. She manages to combine a warm, friendly personality with a focus on achieving the goals that have been shared in an incredibly efficient manner. Now that Melissa is piloting her own course I’m excited to be able to work with her and refer others to her as she has always left those involved with her in a much better place than before she arrived."
Steve A.
2025
Expertise & Experience
"Melissa (Owner, First Things First) was a huge help when I was implementing a new workflow process within my company. Her expertise and experience were a great benefit and helped us to see things from different points of view. Melissa’s knowledge on business processes gave us the direction we needed to make some difficult decisions. She offered thoughtful and very useful ideas to make our process even more efficient. We would definitely call upon Melissa again in the future if the need should arise."
Barb M.
2023